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AdvertisementsKorean Air launches full-scale electronic document system
News : ReportGroup Co. : Korean Air Date : 2021-12-28
Korean Air launches full-scale electronic document system
(Seoul, December 28, 2021) - Korean Air has
launched a full-scale digitalization of travel documents by introducing an
e-Document system (e-DOC), becoming the first airline in the world to implement
such an electronic document system.
Customers will be able to fill out 23 types of documents,
including pet transportation declaration, unaccompanied minor and health
condition declaration forms, on their digital devices. In addition, information
gathered upon reservation, such as email address, contact information and
frequent flyer number, will automatically be reflected on the documents,
further facilitating the document fill-out process.
Data shared by customers will be safely managed in a secure
server. Information stored in the server will be accessible in real time
through dedicated terminals at domestic and overseas branches. Rapid
information processing will significantly reduce customer wait time, and
security of personal information will be strengthened as documents are
automatically stored and deleted in a managed server.
“The introduction of the e-DOC system is the result of Korean
Air’s efforts to enhance customer-centered services as a leading global
airline,” said Seungbum Lee, Korean Air’s Chief Customer Service Officer &
Executive Vice President. “We plan to actively engage in ESG management and
further improve customer convenience by providing innovative solutions.”
Meanwhile, Korean Air continues its efforts to enhance customer
service. The airline was not only named Air Transport World’s 2021 Airline of
the Year, but also received a SkyTrax 5-star COVID-19 safety rating and a
5-star global airline rating by the Airline Passenger Experience Association
(APEX). In December 2020, the carrier also became the first airline in Korea to
receive consumer-centered management (CCM) certification by the Korean Fair
Trade Commission.
As a leading global airline, Korean Air will continue to upgrade
its services to enhance customer satisfaction and convenience.