As the end of 2023, Korean Air has a modern fleet of 159 aircraft and flies to 101 cities in 39 countries, including 10 domestic cities. Also, as a founding member of SkyTeam, a global airline alliance with 19 members, Korean Air is doing its best to provide more benefits to all of its customers. 

Korean Air’s next-generation airliners are equipped with advanced, premium seats to provide customers with greater comfort: luxurious "Kosmo Suites 2.0" provide both greater space and ultimate privacy; "Prestige Suites" present a separate, private space with individual partitions; and the "New Economy" brings more comfort with its ergonomic design.

Korean Air’s joint venture with Delta Air Lines, which was launched on May 1, 2018, has brought increased competitiveness to the two airlines in the trans-Pacific market through increased capacity and enhancement of transfer convenience at Incheon International Airport as well as major joint venture hub airports in the United States. Korean Air is doing its best to improve the quality of service in all stages of the customer journey.   

In order to respond more quickly to the age of digital transformation, Korean Air began to transfer its entire IT system to the cloud; it was the first Korean conglomerate and first major global airline to do so. Accordingly, the airline plans to apply various digital technologies such as artificial intelligence, big data analytics and Internet of Things (IoT) to its services to enhance customer experience. In addition, the company continues to create sustainable values by strengthening its IT-based competitiveness through introducing state-of-the-art systems in the areas of air cargo, passenger demand forecasting, etc.

Korean Air engages its neighbors as it carries out a diverse range of corporate social responsibility activities. It has introduced Korean language information services to some of the world's leading museums, including France’s Louvre Museum and Orsay Museum, Russia’s Hermitage Museum and the U.K.’s British Museum, promoting the Korean language to the world and enhancing the pride of the Korean people. Korean Air also runs the “Excellence Program” through which it sponsors people who have raised Korea’s status in culture, arts or sports. The airline also carries out disaster relief activities by providing relief goods to places that have been hit by disasters such as earthquakes or floods. As an official partner of the Pyeongchang 2018 Olympic and Paralympic Winter Games, Korean Air also provided generous support for the successful hosting of the Olympic Games.